Our Relationship with You
When you purchase any of our services, you agree to our Terms of Use and Service, pricing, and billing policies. The success of your projects depends on your ability to provide the appropriate information and documentation necessary to complete the work. We rely on your timely response to sending items that only you can provide, including the type(s) of registrations you need, information about your organization, payments, and signatures.
To maintain affordable, fixed-rate fees for our services, we work within a defined scope of service. We begin work upon receiving payment; as such, all service fees are non-refundable unless otherwise agreed upon in writing. We request that you make an informed decision about starting your project with us. Our knowledgeable sales representatives are here to assist you and will provide helpful information and expert service to ensure your engagement is successful.
Harbor Compliance does not provide tax, financial, or legal advice. We do not review the information you provide to us for legal accuracy or sufficiency.
Due to the nature of our product and service offerings, no warranty is expressed or implied regarding the suitability of our products and services for your particular business needs. While our experts make every effort to ensure that you select the right options for your specific needs, all information provided by our sales and service representatives is provided "as is" and any and all liability or responsibility for loss, claim, or damage is expressly disclaimed.
Pausing or Canceling a Subscription
In the unfortunate event that you need or decide to stop a project for any reason, we will continue to provide continuity of service through the end of the subscription term unless you cancel the subscription. Examples include but are not limited to orders placed in error, natural disasters, changes in budgets, business strategy, ownership, etc.
If you choose to cancel subscription services within 3 business days of purchase, an account credit may be issued as long as work on the subscription, including onboarding, has not yet commenced. Account credits may be used for future service or filing fees.
If you choose to cancel a subscription 4 or more business days after purchase, any remaining service term is forfeited with immediate effect.
Pausing or Canceling One-Time Services
In the unfortunate event that you need or decide to cancel a project for any reason, we will stop work on your project immediately once we have received your written notification to cancel the order. Examples include but are not limited to orders placed in error, natural disasters, changes in budgets, business strategy, ownership, etc.
If you are unsure whether you want to continue a project, please contact us to advise whether you want to continue or cancel the project within one year of the original purchase date. If you are unwilling or unable to provide the appropriate information, payment, or documentation for a project for more than one year, the project is considered canceled without a refund or account credit.
Registered Agent Service
Registered agent service begins immediately with access to our registered agent name, address, and forms. Therefore, it is non-refundable.
Filing Fees
If we have collected a filing fee that has not been disbursed to the applicable agency, we will issue a credit to your account.
If you are canceling all services and have no remaining services with us, a refund by check may be issued for filing fees that were not disbursed.
Residents of the European Union and the United Kingdom
If you are a resident of the European Union or the United Kingdom, you have the right to cancel an order for a refund within 14 days, beginning with the day after the purchase.
Please note that once you access or download any digital content that you purchased or we have started work on your project, you no longer have the right to a refund of your purchase.
If you would like to exercise your right to cancel, you must let us know before or immediately upon purchase that you would like for us to wait to start your project. Please note that if you exercise this right, we will not start your project, which will result in delays in completing your work.